Pricing score
Freshworks provides a suite of intuitive software solutions designed to streamline customer engagement, automate tasks, and improve collaboration across teams. Their products include CRM systems, helpdesk applications, and project management tools, all aimed at enhancing business efficiency and customer satisfaction.
Key Takeaways
Suitability for Business Sizes
Suitable for both small businesses (offering free or low-cost options for a few agents) and mid- to large-size businesses (with scalable features and capabilities).
Free Plan Capabilities
The free plan offers integrations with Google services and APIs.
Cost Escalation for Growing Teams
As the team grows or requires more advanced features, the costs can quickly escalate, making it less ideal for larger teams or those with limited budgets.
Product Overview
Freshworks provides a suite of intuitive software solutions designed to streamline customer engagement, automate tasks, and improve collaboration across teams.
Their products include CRM systems, helpdesk applications, and project management tools, all aimed at enhancing business efficiency and customer satisfaction. Their intuitive software solutions can help scale the businesses of all sizes, offering flexibility and functionality to meet diverse operational needs.
Our insights about Freshworks pricing
For larger organizations, pricing can increase with the addition of features and support levels.
Pricing scheme changes, which can move essential features to higher-priced plans
Positive pricing flexibility for small businesses
How much does Freshworks cost?
Freshworks pricing plans start from $9 per month.
It also has a free trial period for 21 days which you can cancel anytime.
Growth
Pro
Enterprise
What users say about Freshworks pricing
Bryan V.
We are currently on the entry tier so the price is very budget-friendly for us as a nonprofit company, and FreshDesk gave us a nonprofit discount. The GUI is very intuitive for us as help desk agents and submitting tickets is very easy. We have many instances of FreshDesk within our organization, so it is nice that all the help desks have a consistent experience. At the higher tiers, you can get access to plugins and FreshDesk allowed me to use the API from a higher tier when I was importing tickets from another system. I couldn't ask for anything better than this.
Verified User
They have pricing models that work great for small businesses. Their lower tier plans are cheap but still provide lots of features. We only have 4 support agents so Freshdesk worked great for us because they provide the first 3 agents for free. We only pay for one support agent.
Jorge
Price and services, they have all characteristics that we need available from free plan. Integration with google contacts, gmail and calendars is a good service. API from free plan is a good factor too. Support for free plans is a good benefices because some competitors have support tickets only for premium plans. They have an active community that answer to some questions in forums.
Verified User
The system and their plans is optimized for mid- to large size businesses, with a lot of features for managing large teams of customer support agents. For smaller teams this means it can quickly get expensive and you'll be paying for a lot of things you don't use. It also seems like they are not prioritizing small teams. I had a bad experience with their customer support where it would often take up to 5 days for them to respond. They also promised us a certain price over the phone, only to backtrack and give me a much higher price in the follow-up email the next day.
Robert
The only other issue is cost. It is a great product but the new pricing scheme is much more costly than the 2016 plans. The 2016 plans included more features in the base levels but did not cost terribly per user. They also had the ability to purchase temporary day users for those who access the system once a month etc. That is the current plan we are on. During implementation, they switched their pricing schemes significantly. Now the basic features we use and are very happy with are only included in much more expensive plans. "Upgrading" to those plans will cost us 2-3 times as much as we are paying now. That is an extreme change in price. I do not know what is going to happen when they decide to do away with the 2016 plan we are currently using.
Bryan V.
We are currently on the entry tier so the price is very budget-friendly for us as a nonprofit company, and FreshDesk gave us a nonprofit discount. The GUI is very intuitive for us as help desk agents and submitting tickets is very easy. We have many instances of FreshDesk within our organization, so it is nice that all the help desks have a consistent experience. At the higher tiers, you can get access to plugins and FreshDesk allowed me to use the API from a higher tier when I was importing tickets from another system. I couldn't ask for anything better than this.
Verified User
The system and their plans is optimized for mid- to large size businesses, with a lot of features for managing large teams of customer support agents. For smaller teams this means it can quickly get expensive and you'll be paying for a lot of things you don't use. It also seems like they are not prioritizing small teams. I had a bad experience with their customer support where it would often take up to 5 days for them to respond. They also promised us a certain price over the phone, only to backtrack and give me a much higher price in the follow-up email the next day.
Verified User
They have pricing models that work great for small businesses. Their lower tier plans are cheap but still provide lots of features. We only have 4 support agents so Freshdesk worked great for us because they provide the first 3 agents for free. We only pay for one support agent.
Robert
The only other issue is cost. It is a great product but the new pricing scheme is much more costly than the 2016 plans. The 2016 plans included more features in the base levels but did not cost terribly per user. They also had the ability to purchase temporary day users for those who access the system once a month etc. That is the current plan we are on. During implementation, they switched their pricing schemes significantly. Now the basic features we use and are very happy with are only included in much more expensive plans. "Upgrading" to those plans will cost us 2-3 times as much as we are paying now. That is an extreme change in price. I do not know what is going to happen when they decide to do away with the 2016 plan we are currently using.
Jorge
Price and services, they have all characteristics that we need available from free plan. Integration with google contacts, gmail and calendars is a good service. API from free plan is a good factor too. Support for free plans is a good benefices because some competitors have support tickets only for premium plans. They have an active community that answer to some questions in forums.
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Pricing score
FAQ on Freshworks Pricing
1. What products does Freshworks offer?
Freshworks offers a suite of products including Freshdesk (helpdesk software), Freshservice (IT service desk), Freshsales (CRM software), Freshchat (customer messaging software), Freshmarketer (marketing automation software), and Freshcaller (call center software).
2. What are the key features of Freshworks products?
Key features include ticketing systems, automation tools, analytics and reporting, integrations with third-party apps, multichannel communication capabilities, and customization options to adapt to specific business requirements.
3. Can Freshworks products integrate with other software applications?
Yes, Freshworks products are designed to integrate with a wide range of third-party applications and services, including popular tools like Google Workspace, Salesforce, Slack, and many others.
4. Can Freshworks products scale as our business grows?
Yes, Freshworks products are designed to scale with businesses of all sizes. Whether you're a small startup or a large enterprise, Freshworks offers scalable solutions that can accommodate growing customer support needs and operational demands.
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