Pricing score

6.6

Freshworks Pricing Profile

Freshworks provides a suite of intuitive software solutions designed to streamline customer engagement, automate tasks, and improve collaboration across teams. Their products include CRM systems, helpdesk applications, and project management tools, all aimed at enhancing business efficiency and customer satisfaction.

Freshworks Pricing Profile

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Freshworks Pricing Profile

INSIGHTS

Our insights about Freshworks pricing

01

For larger organizations, pricing can increase with the addition of features and support levels.

02

Pricing scheme changes, which can move essential features to higher-priced plans

03

Positive pricing flexibility for small businesses

What users say about Freshworks pricing

avatar

Bryan V.

We are currently on the entry tier so the price is very budget-friendly for us as a nonprofit company, and FreshDesk gave us a nonprofit discount. The GUI is very intuitive for us as help desk agents and submitting tickets is very easy. We have many instances of FreshDesk within our organization, so it is nice that all the help desks have a consistent experience. At the higher tiers, you can get access to plugins and FreshDesk allowed me to use the API from a higher tier when I was importing tickets from another system. I couldn't ask for anything better than this.

avatar

Verified User

They have pricing models that work great for small businesses. Their lower tier plans are cheap but still provide lots of features. We only have 4 support agents so Freshdesk worked great for us because they provide the first 3 agents for free. We only pay for one support agent.

avatar

Jorge

Price and services, they have all characteristics that we need available from free plan. Integration with google contacts, gmail and calendars is a good service. API from free plan is a good factor too. Support for free plans is a good benefices because some competitors have support tickets only for premium plans. They have an active community that answer to some questions in forums.

avatar

Verified User

The system and their plans is optimized for mid- to large size businesses, with a lot of features for managing large teams of customer support agents. For smaller teams this means it can quickly get expensive and you'll be paying for a lot of things you don't use. It also seems like they are not prioritizing small teams. I had a bad experience with their customer support where it would often take up to 5 days for them to respond. They also promised us a certain price over the phone, only to backtrack and give me a much higher price in the follow-up email the next day.

avatar

Robert

The only other issue is cost. It is a great product but the new pricing scheme is much more costly than the 2016 plans. The 2016 plans included more features in the base levels but did not cost terribly per user. They also had the ability to purchase temporary day users for those who access the system once a month etc. That is the current plan we are on. During implementation, they switched their pricing schemes significantly. Now the basic features we use and are very happy with are only included in much more expensive plans. "Upgrading" to those plans will cost us 2-3 times as much as we are paying now. That is an extreme change in price. I do not know what is going to happen when they decide to do away with the 2016 plan we are currently using.

avatar

Bryan V.

We are currently on the entry tier so the price is very budget-friendly for us as a nonprofit company, and FreshDesk gave us a nonprofit discount. The GUI is very intuitive for us as help desk agents and submitting tickets is very easy. We have many instances of FreshDesk within our organization, so it is nice that all the help desks have a consistent experience. At the higher tiers, you can get access to plugins and FreshDesk allowed me to use the API from a higher tier when I was importing tickets from another system. I couldn't ask for anything better than this.

avatar

Verified User

The system and their plans is optimized for mid- to large size businesses, with a lot of features for managing large teams of customer support agents. For smaller teams this means it can quickly get expensive and you'll be paying for a lot of things you don't use. It also seems like they are not prioritizing small teams. I had a bad experience with their customer support where it would often take up to 5 days for them to respond. They also promised us a certain price over the phone, only to backtrack and give me a much higher price in the follow-up email the next day.

avatar

Verified User

They have pricing models that work great for small businesses. Their lower tier plans are cheap but still provide lots of features. We only have 4 support agents so Freshdesk worked great for us because they provide the first 3 agents for free. We only pay for one support agent.

avatar

Robert

The only other issue is cost. It is a great product but the new pricing scheme is much more costly than the 2016 plans. The 2016 plans included more features in the base levels but did not cost terribly per user. They also had the ability to purchase temporary day users for those who access the system once a month etc. That is the current plan we are on. During implementation, they switched their pricing schemes significantly. Now the basic features we use and are very happy with are only included in much more expensive plans. "Upgrading" to those plans will cost us 2-3 times as much as we are paying now. That is an extreme change in price. I do not know what is going to happen when they decide to do away with the 2016 plan we are currently using.

avatar

Jorge

Price and services, they have all characteristics that we need available from free plan. Integration with google contacts, gmail and calendars is a good service. API from free plan is a good factor too. Support for free plans is a good benefices because some competitors have support tickets only for premium plans. They have an active community that answer to some questions in forums.

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