Pricing score

5.7

Hiver Pricing Profile

Hiver is a customer service solution that operates within Gmail, transforming it into a helpdesk platform that allows teams to manage customer support and sales engagements directly from their inboxes. Key features include email delegation, shared inboxes, email tagging, and tracking to streamline team collaboration and customer communication.

Hiver Pricing Profile

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Hiver Pricing Profile

INSIGHTS

Our insights about Hiver pricing

01

Sudden price increases and plan changes

02

Expensive for small businesses

03

Lack of pricing tiers

What users say about Hiver pricing

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Greg

We use the lite version of Hiver but would like to see a price tier between lite and pro that gives us a little more of the back-end data to assess. We really haven't experienced any downsides that couldn't be blamed on simple human error.

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Ryan

The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.

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Wes

We are a non-profit, so I do wish it was available at a little lower of a price point so we could add more users, but other than that, it does exactly what we need.

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Verified User

They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.

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Verified User

There is only 1 dislike about this system. as a very small business owner myself of only my self and a helper part-time outside business hours an almost $700 investment per year unfortunaly makes it not worth it. i am talking about a business that only turns over 10-15000 a year. Hiver needs to have something in place to look after the little guy and then raise the price to big clients who can afford it.

avatar

Greg

We use the lite version of Hiver but would like to see a price tier between lite and pro that gives us a little more of the back-end data to assess. We really haven't experienced any downsides that couldn't be blamed on simple human error.

avatar

Verified User

They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.

avatar

Ryan

The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.

avatar

Verified User

There is only 1 dislike about this system. as a very small business owner myself of only my self and a helper part-time outside business hours an almost $700 investment per year unfortunaly makes it not worth it. i am talking about a business that only turns over 10-15000 a year. Hiver needs to have something in place to look after the little guy and then raise the price to big clients who can afford it.

avatar

Wes

We are a non-profit, so I do wish it was available at a little lower of a price point so we could add more users, but other than that, it does exactly what we need.

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