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Hiver is a customer service solution that operates within Gmail, transforming it into a helpdesk platform that allows teams to manage customer support and sales engagements directly from their inboxes. Key features include email delegation, shared inboxes, email tagging, and tracking. Beyond basic email management, Hiver offers collaborative tools such as internal notes, shared templates, and email assignments. These tools facilitate internal communication among team members, streamline response drafting through standardized templates, and ensure accountability for responding to customer emails.
Pricing score
5.7
Hiver Pricing Profile
Hiver is a customer service solution that operates within Gmail, transforming it into a helpdesk platform that allows teams to manage customer support and sales engagements directly from their inboxes. Key features include email delegation, shared inboxes, email tagging, and tracking to streamline team collaboration and customer communication.
INSIGHTS
Our insights about Hiver pricing
01
Sudden price increases and plan changes
02
Expensive for small businesses
03
Lack of pricing tiers
Hiver Pricing Reviews
What users say about Hiver pricing
Greg
We use the lite version of Hiver but would like to see a price tier between lite and pro that gives us a little more of the back-end data to assess. We really haven't experienced any downsides that couldn't be blamed on simple human error.
Ryan
The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.
Wes
We are a non-profit, so I do wish it was available at a little lower of a price point so we could add more users, but other than that, it does exactly what we need.
Verified User
They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
Verified User
There is only 1 dislike about this system. as a very small business owner myself of only my self and a helper part-time outside business hours an almost $700 investment per year unfortunaly makes it not worth it. i am talking about a business that only turns over 10-15000 a year. Hiver needs to have something in place to look after the little guy and then raise the price to big clients who can afford it.
Greg
We use the lite version of Hiver but would like to see a price tier between lite and pro that gives us a little more of the back-end data to assess. We really haven't experienced any downsides that couldn't be blamed on simple human error.
Verified User
They constantly change their plans and doing this means huge price changes. I've no problem with SaaS providers tweaking plans here and there and there being the odd price increase to help develop the product, but Hiver does not do this. Hiver changes their plans hugely every so often and forces existing customers onto these new plans.Yes, this of course is their right, after all, it's their product, but how can they justify wild price increases like 62%?No, this isn't fair and leaves existing customers feeling like they would never have signed up if they knew this was going to happen.
Ryan
The software still has a lot of bugs which we have reported multiple times since we started using Hiver (about 6 months ago). They recently increased pricing significantly with less than 24 hours' notice; only after writing a complaint were we able to stick to the old price for a few months. But we are now looking for an alternative as the product is very expensive now for what you get.
Verified User
There is only 1 dislike about this system. as a very small business owner myself of only my self and a helper part-time outside business hours an almost $700 investment per year unfortunaly makes it not worth it. i am talking about a business that only turns over 10-15000 a year. Hiver needs to have something in place to look after the little guy and then raise the price to big clients who can afford it.
Wes
We are a non-profit, so I do wish it was available at a little lower of a price point so we could add more users, but other than that, it does exactly what we need.
Hiver Pricing Takeaways
Key Takeaways
Tiered Pricing Concerns
Users express a desire for more pricing tiers between Lite and Pro versions to better match their needs without jumping to higher costs.
Significant Price Increases
There are complaints about unexpected and significant price increases with short notice, causing dissatisfaction among users who find the new pricing structure too expensive for the value provided.
Plan Changes and Features
Users criticize Hiver for frequently changing their plans, often moving essential features to higher-priced tiers, which makes it challenging for existing customers to manage costs effectively.
Affordability for Small Businesses
Small businesses find Hiver's pricing relatively high and express a need for more affordable options to better suit their budget constraints.
Hiver Description
Product Overview
Hiver Pricing Models
How much does Hiver cost?
Hiver pricing plans start from $19 per user per month. The platform also offers a 7-day free trial giving access to the Elite plan.
Lite
- The plan offers email management, 2 shared email inboxes, multi-channel engagement, including channels like Email, Live Chat, Voice and WhatsApp. There are also knowledge base, team collaboration and workflow automations.
- The price is $19 per user per month.
Pro
- The plan offers 5 shared email inboxes, chatbots, round-robin assignment with assignment limits, CSAT survey, Salesforce and Zapier app integrations, SLA reports and more.
- The price is $49 per user per month.
Elite
- The plan offers unlimited shared email inboxes, skill-based auto-assignment, HIPAA compliance, Okta app integration and more.
- The price is $79 per user per month.
FAQ on Hiver Pricing
How to import existing emails to Hiver shared inbox?
If you’d like your emails to be imported to your Hiver shared inbox, you should write to the support team on support@hiverhq.com. The duration of the import process depends on the number of emails to be imported.
Which features are available during the trial?
You get access to the Elite plan during your trial, which means you can use Hiver without any limits
What happens at the end of the trial period?
If you do not upgrade your Hiver account during your trial period, your account will be suspended at the end of your trial. You can re-activate your account by upgrading within 7 days from the date of the end of your trial.
Do I need to pay for all the users in my Google or Outlook account?
No. You just pay for the users you enable to access Hiver. You can control this from within Hiver and change the users at any time. If you add new users to your Google or Outlook account, you can easily add them to Hiver.
ALTERNATIVES
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Pricing score
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