Pricing score

7.1

Podium Pricing Profile

Podium is an innovative customer communication platform designed to help businesses manage and enhance their customer interactions.

HQ Location

Lehi, Utah, USA

Category:

CRM

Key Takeaways

Text Messaging

Podium’s core functionality allows businesses to engage customers through SMS, making it easy to communicate quickly and effectively. This feature supports appointment reminders, customer inquiries, and follow-up messages, all via text.

Reputation Management

Businesses can monitor and respond to online reviews from platforms like Google, Facebook, and Yelp within the Podium dashboard. This helps enhance their online reputation and manage customer feedback efficiently.

Web Chat

The platform offers web chat functionality, allowing businesses to connect with website visitors in real time. This feature can increase conversion rates and improve customer service.

Product Overview

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Focused primarily on small to medium-sized businesses, Podium provides a suite of tools that facilitate communication, engagement, and reputation management across various channels.

With Podium, businesses can consolidate customer interactions into one easy-to-use platform, enabling them to communicate via text, web chat, social media, and online reviews. This omnichannel approach ensures that businesses can reach their customers where they are, improving response times and overall customer satisfaction.

INSIGHTS

Our insights about Podium pricing

01

Goes from a very low cost to mid-range cost quickly

02

Priced significantly higher than competitors

03

Demo and product tour are available

Available Pricing Models

How much does Podium cost?

The monthly cost may vary depending on your specific business needs and operations. If you have specific questions, sales and account teams will work with you to build the perfect plan based on your industry, partnerships, integrations, volume, and carrier fees.

Core

  • With essential Al features, respond to and convert more leads faster.
  • The price is $399/month.

Pro

  • Maximize your lead conversion with advanced Al and automations.
  • The price is $599/month.

Signature

  • Build a custom plan that meets the complexity of your operations.
  • Custom pricing.

What users say about Podium pricing

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Cory A.

Well worth the cost, improves customer relations, ease of communicating.

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Audra B.

The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year.

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Isabella H.

One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently.

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Jason W.

Cost was the main problem I had with the software.

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Callie P.

We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

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Cory A.

Well worth the cost, improves customer relations, ease of communicating.

avatar

Jason W.

Cost was the main problem I had with the software.

avatar

Audra B.

The cost was about 3x what I was paying and that was for the lowest level of service and they lock you in to a contract for a year.

avatar

Callie P.

We were looking at switching to another product simply due to the expense of Podium. After reaching out Podium had no trouble dropping our price about 33%- why not just give us a more competitive price from the get go?

avatar

Isabella H.

One of the most notable difficulties about this software is its price, mentioning that it is very broad and expensive when we address economic issues, this can be a significant problem, because most organizations, called small , they can't afford to pay these high monetary costs, not to mention that they should integrate better combined reports for the multiple customer locations they interact with frequently.

Podium Pricing Rating

Reporting and Analytics: 4.6/5

The platform provides reporting and analytics tools, helping businesses track engagement metrics, review performance, and make data-driven decisions to enhance their strategies.

Integrations: 4.5/5

Podium seamlessly integrates with various business tools, including CRM systems, scheduling software, and marketing platforms, ensuring a smooth workflow and better data management.

Value for Features: 4.4/5

Podium is an invaluable tool for businesses looking to enhance their customer engagement strategies.

FAQ on Podium Pricing

What features does Podium offer?

Podium provides a variety of features, including SMS messaging, web chat, reputation management, customer feedback collection, integrations with other business tools, and analytics and reporting to track engagement metrics.

How does Podium help with reputation management?

Podium allows businesses to monitor and respond to online reviews from platforms like Google, Facebook, and Yelp from a single dashboard, helping to manage their online reputation effectively and respond to customer feedback promptly.

How can customers communicate with my business using Podium?

Customers can reach your business through text messaging, web chat on your website, and messaging on social media platforms, providing multiple avenues for communication.

Does Podium provide analytics?

Yes, Podium offers reporting and analytics tools that allow businesses to track engagement metrics, monitor review performance, and gain insights into customer satisfaction and interaction effectiveness.