Ling 
SalesAR 
Preply 
ein-des-ein 
lemon.io 
Salesforce’s emergency response management features are designed to help organizations respond quickly and effectively to crises or unexpected events. This includes tools for coordinating response efforts, managing resources, and communicating with stakeholders. The platform supports the creation of emergency response plans, the tracking of incident reports, and the deployment of resources to affected areas.
Pricing score
8.3
Salesforce Pricing Profile
Salesforce is a suite of solutions which provides features such as an operations management portal, shift management, learning management, contact tracing, employee experience, help center, and messaging.
Key Takeaways
Expensive Relative to Alternatives
Salesforce’s cost is significantly higher, often double that of its competitors. This suggests that while Salesforce offers robust features and capabilities, its premium pricing may be a barrier for organizations, particularly those that are cost-sensitive or exploring more affordable alternatives.
Hidden Costs Due to Complexity
Users highlight the complexity of using Salesforce, especially when trying to track specific information or generate reports. This complexity often necessitates the assistance of certified technicians or direct support from Salesforce, which incurs additional costs. The need for specialized knowledge to fully utilize the platform’s features can drive up the total cost of ownership, making Salesforce more expensive than it initially appears.
Cost Challenges for Large Teams
As the number of users increases, so does the overall cost, which can become prohibitive for businesses trying to scale their operations. This feedback suggests that Salesforce’s pricing structure may not be as accommodating for larger organizations that require extensive user licenses.
Product Overview
INSIGHTS
Our insights about Salesforce pricing
01
High cost сompared to сompetitors
02
Lack of flexible pricing options
03
The complexity of using Salesforce and the need for expert assistance can incur additional costs
Available Pricing Models
How much does Salesforce cost?
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. With their free trial you get pre-loaded data or upload your own, pre-configured processes, reports, and dashboards, guided content, how-tos, and best practices for sales and online training and live onboarding webinars.
Enterprise
- The CRM for sales with more flexibility and web API includes sales capabilities in Pro Suite, plus advanced pipeline management & deal insights, conversation Intelligence and workflow & approvals automation.
- The price is $165 per user/month.
Unlimited
- The CRM for sales with intelligent automation and developer support built in includes Predictive AI, conversation intelligence and sales engagement, premier success plan and full sandbox.
- The price is $330 per user/month.
Einstein 1 Sales
- The best of Salesforce for sales teams in a single offering includes Einstein Copilot powered by Generative AI, performance management, sales programs, and team collaboration with Slack.
- The price is $500 per user/month.
What users say about Salesforce pricing
Elliott T.
The cost is probably the most biggest dislike, double some of its competitors.
Kelly G.
Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.
Chris F.
I would prefer to see more flexibility in pricing options.
Jo L.
When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.
Mel B.
It can be quite expensive if there are too many users.
Elliott T.
The cost is probably the most biggest dislike, double some of its competitors.
Jo L.
When trying to track specific information, and create a viable report, you have to know it's language and fill in every field perfectly, or you'll never get what you want. I always have to ask for our certified tech for help, and she often has to ask for help from SF, which costs us money. It's not easy to use at all.
Kelly G.
Price. That is all I can say about any salesforce product is the price tends to be incredibly high, making it difficult for large teams.
Mel B.
It can be quite expensive if there are too many users.
Chris F.
I would prefer to see more flexibility in pricing options.
FAQ on Salesforce Pricing
Can Salesforce be customized?
Yes, Salesforce is highly customizable. Businesses can tailor the platform to their specific needs by customizing workflows, creating custom objects, and building apps on the Salesforce Platform. Salesforce also offers a vast marketplace of third-party apps and integrations through AppExchange, allowing further customization.
How does Salesforce integrate with other systems?
Salesforce offers extensive integration capabilities, allowing it to connect with a wide range of third-party applications and services, including email, ERP systems, marketing automation platforms, and more. These integrations can be done through built-in connectors, APIs, or third-party tools available on Salesforce AppExchange.
What support options are available with Salesforce?
Salesforce provides various support options depending on the pricing plan, including:
- Standard Support: Included with most plans, offering basic support during business hours.
- Premier Support: Offers faster response times, 24/7 support, and access to additional resources.
- Signature Support: Provides personalized support with a dedicated team and priority response times, typically available with higher-tier plans.
What is Salesforce AppExchange?
Salesforce AppExchange is an online marketplace where users can find, purchase, and install third-party applications that extend the functionality of Salesforce. The AppExchange offers thousands of apps across various categories, including sales, marketing, finance, and productivity, many of which can be integrated seamlessly into a Salesforce environment.
How secure is Salesforce?
Salesforce is built with a strong emphasis on security, offering enterprise-grade security features, including data encryption, multi-factor authentication (MFA), role-based access controls, and compliance with major industry standards such as GDPR, HIPAA, and SOC 2. Salesforce also provides tools for monitoring and managing data access to ensure customer data is protected.