Pricing score

5

Zendesk Pricing Profile

A customer service platform offers tools to support ticketing, live chat, and customer engagement to help businesses improve their customer support operations.

Zendesk Pricing Profile
Zendesk Pricing Profile

insights

Our insights about Zendesk pricing

01

Downgrading a Zendesk subscription lead to overcharges

02

Scalability challenges for small businesses

03

Lack of flexible options for adding seats at a fractional cost

What users say about Zendesk pricing

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Daniele

Be ready to pay for every single extra thing you would like to do. If you like to optimize the workflow to lv999, be ready to spend money in a plan upgrade, third-party apps because it lacks of functionalities.

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Verified User

We have certain seats available within our package/contract. I hope Zendesk could offer flexible packages to add 1 or more seats at a factional cost.

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Sharon

The pricing is bit higher for mid-sized businesses when comparing to other platforms.

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August

We had 3 professional licenses running us around 125 USD a month, and once we didn't really need 3 agents using the platform, we tried to downgrade to 1 agent. But to downgrade or remove a user you need to give up to 60 days' notice. Okay, so we tolerarted that, but not it's been more than 60 days and they still have not downgraded my subscription.

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Victoria

I don't like that you have to pay for adding agents when a company is small (under 10). This makes sense for bigger companies though.

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Daniele

Be ready to pay for every single extra thing you would like to do. If you like to optimize the workflow to lv999, be ready to spend money in a plan upgrade, third-party apps because it lacks of functionalities.

avatar

August

We had 3 professional licenses running us around 125 USD a month, and once we didn't really need 3 agents using the platform, we tried to downgrade to 1 agent. But to downgrade or remove a user you need to give up to 60 days' notice. Okay, so we tolerarted that, but not it's been more than 60 days and they still have not downgraded my subscription.

avatar

Verified User

We have certain seats available within our package/contract. I hope Zendesk could offer flexible packages to add 1 or more seats at a factional cost.

avatar

Victoria

I don't like that you have to pay for adding agents when a company is small (under 10). This makes sense for bigger companies though.

avatar

Sharon

The pricing is bit higher for mid-sized businesses when comparing to other platforms.