Pricing score

Zoho Pricing Profile

Zoho provides a suite of cloud-based business applications, including CRM, project management, and accounting tools. Their pricing structure offers flexible plans to accommodate various business sizes and needs, ranging from free tiers to advanced enterprise solutions.

HQ Location

Chennai, Tamil Nadu, India

Category:

CRM

Key Takeaways

Cost-Effectiveness Across Products

Zoho CRM, Zoho Assist, and Zoho Desk are all praised for their affordability compared to competitors, offering a robust set of features at lower costs. This makes Zoho products particularly attractive for cost-conscious businesses.

Integration and Functionality

Zoho Books integrates seamlessly with Zoho CRM, enhancing sales and financial management through efficient invoicing and comprehensive functionality. This integration across Zoho products adds significant value.

Customization and Scalability Challenges

While Zoho offers excellent value for small to mid-sized businesses, larger enterprises may face challenges with customization and advanced features, often requiring higher-tier plans or additional investments.

Product Overview

Zoho is a suite of online productivity tools and SaaS applications designed for businesses of all sizes. Known for its CRM, Zoho also provides solutions spanning email, project management, and customer support, helping streamline business processes with automation and customization. For financial management, Zoho Books provides intuitive accounting software that simplifies invoicing, expense tracking, and financial reporting. This helps businesses maintain financial transparency and manage cash flow effectively.

Insights

Our insights about Zoho pricing

For small companies Zoho Desk offers a great balance of features and cost

Zoho is more affordable compared to other CRM tools on the market

Zoho Assist provides more features at a lower cost

AVAILABLE PRICING MODELS

How much does Zoho CRM cost?

Let’s consider the pricing plans of the most popular Zoho product. The price starts from $14/user/month. It also has a free plan for up to 3 users. It includes core features like lead management, contact management, deal management, basic reporting and mobile apps for Android and iOS.

Standard Plan

Suitable for small teams and supports up to 10 users.
The plan includes sales automation tools (web forms, email tracking, workflows), advanced reporting and analytics, customization options for dashboards and integrations with popular third-party apps.
The price is $14/user/month.

Professional Plan

Ideal for growing businesses and supports up to 25 users.
It includes territory management, mass email capabilities, advanced workflow automation and social media monitoring.
The price is $23/user/month.

Enterprise Plan

Designed for large businesses with complex needs the plan supports an unlimited number of users.
It includes Zia – an AI-powered sales assistant, advanced security features, sandbox environment for testing.
The price is $40/user/month.

Ultimate Plan

Tailored for large enterprises with highly specific requirements it includes dedicated customer success manager, custom development and integrations and 24/7 support.
The price is $52/user/month.

What users say about Zoho pricing

Kristofer

We were long-time users of Logmein but were forced off it by the ridiculous price hikes. We were very surprised by how much more you got with Zoho Assist for a lower cost. The cross-platform support was a big plus. And it was much simpler to use overall!

Mohhamed

Its linked with the Zoho books so it is easy to get the price and cost linked to the sales invoices and purchase bills. This also helps in seeing to inventory assets and the list of items in the inventory with the unique reference.

Verified user

Even with paying for enterprise level features you don't get as much storage as you would expect. The pricing for 120GB of storage on the entereprise plan is double the price of what you pay for 100GB on the premium one and you only get a a few more features.

Kishore

Zoho CRM Pricing is very low when compared to other CRM tools. The best feature of Zoho CRM is its low cost with more features. Also, Zoho CRM is very user-friendly when compared to other CRMs. All the features are up-to-date and every feature is unique in its way. Zoho CRM can be integrated with other tools like marketing automation tools, or sales automation tools, which is useful for maintaining all the records in the tool. Zoho CRM has all the features that a competitive CRM should have. Zoho CRM has excellent customer support features that help to get in reach with customers or prospects very easily. I use Zoho CRM regularly for lead generation and I have integrated this CRM with another software tool.

Derek

I liked that it is part of a larger suite of business/company tools. Everything is integrated, easy to get set up and hit the ground running within 20 minutes. I have used several other platforms, such as Zen Desk, Happy Fax, and Jira. For stand-alone platforms, Zen Desk is amazing; for integrated business suites, Zoho Desk is a great price point for the amount of features needed. If you are a $0-$5mm company Zoho Desk would work perfectly (btw, the mobile app work super well); Jira just offers a lot more customizations and integrations than Zoho Desk.

Kristofer

Kishore

Mohhamed

Derek

Verified user

Zoho Pricing Rating

Ease of Use: 4/5

Zoho's suite of applications is generally straightforward, though some users may find the initial setup and customization options slightly overwhelming. Once familiarized, the intuitive interface and extensive customization capabilities contribute to efficient workflow management.

Cost Efficiency: 3/5

Zoho offers competitive pricing across its range of applications, accommodating businesses of various sizes. However, some users may perceive certain plans as relatively expensive compared to basic functionalities offered by competitors.

Features and Functionality: 5/5

Zoho provides a suite of business tools spanning CRM, project management, accounting, customer support, and more. Each application is rich in features, customizable to specific business needs, and integrates seamlessly with other Zoho products.

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FAQ on Zoho Pricing

What products does Zoho offer?

Zoho CRM: Customer relationship management
Zoho Books: Accounting and finance management
Zoho Projects: Project management and collaboration
Zoho Desk: Customer support and helpdesk software
Zoho Social: Social media management
Zoho Mail: Email services
Zoho One: An all-in-one suite with access to over 45 Zoho applications

How much does Zoho cost?

Zoho CRM: Starts around $12 per user per month for basic plans.
Zoho Books: Pricing begins at approximately $9 per organization per month.
Zoho Projects: Starts at about $5 per user per month.
Zoho Desk: Pricing starts from around $12 per user per month.
Zoho One: Typically priced at $35 per user per month, providing access to over 45 applications.

Can I integrate Zoho with other apps?

Yes, Zoho applications are designed to integrate with each other and with a wide range of third-party applications.

What support options are available for Zoho users?

Online Documentation: Extensive user guides and FAQs.
Customer Support: Access to support teams via email, chat, and phone (depending on the plan).
Community Forums: A platform for users to ask questions and share knowledge.
Training and Webinars: Educational resources and webinars for users to get acquainted with Zoho products.