Pricing score

Zoom Pricing Profile

Zoom is a prominent video conferencing platform that facilitates virtual meetings, webinars, and real-time communication for businesses and individuals globally. Its features include high-definition video and audio, screen sharing, and collaboration tools, making it a popular choice for professional and personal use.

HQ Location

San Jose, California, USA

Category:

Work Collaboration

Key Takeaways

High Price Point

Zoom's pricing can be high, especially for additional features like polls and webinars, which users feel are overpriced compared to competitors like Google Meet.

Feature Pricing

The segmentation of features like webinars as additional costs is a drawback for budget-conscious organizations, leading them to opt for lower-tier plans despite needing more functionality.

Cloud Storage and Other Costs

Some users feel that additional costs for cloud storage and other features are steep, suggesting that more inclusive pricing models or lower costs for add-ons would be beneficial.

Product Overview

Zoom is a video conferencing platform that facilitates virtual meetings, webinars, and real-time communication for businesses and individuals globally. Its features include high-definition video and audio, making it a popular choice for professional and personal use.

Zoom users can share their screens, presentations, and documents during meetings, enhancing teamwork and enabling real-time feedback and discussion. This feature is particularly valuable for conducting interactive presentations, training sessions, and collaborative projects.

INSIGHTS

Our insights about Zoom pricing

Pricing may be more appealing to businesses that can fully utilize the expanded capabilities

The basic plan is affordable and the value increases with more advanced plans

The pricing for additional features like polls are expensive

Available Pricing Models

How much does Zoom cost?

Zoom pricing plans start from $12.49 per user/ a month. It also has a Basic free plan for 1 user.
It offers up to 40 minutes per meeting, 100 participants per meeting, 3 editable boards, team chat, Mail and Calendar, 5 two-minute videos and notes.

Pro

The plan for 1-9 users includes up to 30 hours per meeting, unlimited videos, AI Companion, Cloud Storage (5 GB) and essential apps.
The price is $12.49

Business

The plan for 10-250 users includes 300 participants per meeting, unlimited boards, scheduler, SSO, managed domains & more.
The price is $18.32

Business Plus

The plan for 10-250 users includes Cloud Storage (10GB), translated captions, Workspace Reservations and visitor management.
The price of the plan is determined individually.

Enterprise

The plan for > 250 users includes 1000 Participants per meeting, unlimited Cloud Storage (10GB), full-featured PBX, rooms and webinars.
The price of the plan is determined individually.

What users say about Zoom pricing

Anwesha

Zoom Business is very overpriced regionally. The USD price of the license for one year is $199.9, but for INR it is Rs. 18,000. The price is incredibly high because $199.9 in INR is only Rs. 15000. There's a 20% additional charge that doesn't seem in line with the global price.

Verified User

In general, I have no complaints about the quality, it's just that the price segment is not reasonable, Zoom does not have a reasonable price plan for teachers who only teach one student.

Oguzhan

Actually when we need long meetings zoom has a different price policy. We love to zoom features but the price is very high for us. Compared to other examples, the price asked for the features offered was high for us. That's why we gave up on Zoom because of the pricing policy.

Verified User

I've (obviously) relied heavily on Zoom for the past few years and continue to prefer it over all other video conferencing softwares. It has the best UX imo, and I rarely run into issues. The only major downside to zoom is the cost for additional features like Polls. I ran into this issue when planning a meeting with voting, and couldn't justify the price for a plan when all I needed was polls - perhaps some cheaper options or the ability to buy access to a single feature.

Georgios

The biggest benefit that I could find in addition to its features and functions is its price. In comparison of quality / price than other similar applications, this one is far superior in every way. The initial price of Zoom is approximately $15 per month, it is quite cheap, the more we increase the plan, the options and functions improve twice. It is a good investment to improve communication in any workplace or company.

Anwesha

Verified User

In general, I have no complaints about the quality, it's just that the price segment is not reasonable, Zoom does not have a reasonable price plan for teachers who only teach one student.

Georgios

Oguzhan

Zoom Pricing Rating

User Experience and Reliability: 5/5

Zoom receives high praise for its user-friendly interface, reliable performance, and minimal technical issues during meetings, earning it top marks for user experience.

Cost Concerns: 3/5

There are consistent complaints about Zoom's pricing, especially for additional features like polls and webinars, which users find to be disproportionately expensive compared to competitors like Google Meet.

Value for Money: 4/5

Despite pricing concerns, Zoom is valued for its features and scalability, providing good value for both small businesses and larger enterprises seeking high-quality communication tools.

Customer Support: 3/5

There are criticisms regarding customer support, particularly related to billing and subscription management, suggesting room for improvement in service responsiveness and transparency.

FAQ on Zoom Pricing

How many participants can join the Zoom meeting?

All plans allow up to 100 participants by default in each meeting.

What is the difference between Zoom Rooms and Zoom Meetings?

Zoom Meetings are the core video conferencing and collaboration platform accessible to individuals and teams for virtual meetings, webinars, and screen sharing. It's primarily used through desktop and mobile apps.

Zoom Rooms are physical setups designed for conference rooms or huddle spaces, equipped with hardware components like cameras, microphones, and displays, optimized for a seamless Zoom experience in larger meeting environments. They offer enhanced integration capabilities and are managed centrally through a dedicated Zoom Rooms software.

How does Zoom ensure security?

Zoom Meetings has a set of pre-meeting features, including Waiting Rooms, Join by Domain, and Passcodes. The platform also has controls at your fingertips to ensure your meetings are secure and disruption-free.

What is the difference between an Audio Plan and a Zoom Phone?

Zoom Phone is a cloud phone solution that provides integrated PBX features.
Zoom Meeting audio plans enable PSTN dial-in/out access to meetings only.