01
OPEN CARDS
Open the Spendbase app, sign in, and go to Cards.
PHYSICAL CARDS / ACTIVATION GUIDE
YOUR CARD.READY TO GO.
Your card is ready to go. Activating it takes about a minute. You’ll verify an initial PIN we text you, then set your own 4-digit PIN for shops and ATMs.
View activation stepsBEFORE YOU START
YOUR PHYSICAL CARD
Have your physical card with you.
YOUR REGISTERED PHONE
Use the phone number registered to your account. We send the verification PIN by SMS.
SPENDBASE ACCESS
Use the Spendbase web app or the Spendbase mobile app (iOS or Android).
YOUR CARD.READY IN A FEW STEPS.
Select where you want to activate your card.
02
ACTIVATE YOUR PHYSICAL CARD
Select your physical card. Once it has arrived, tap Activate card to set your PIN.
03
ENTER YOUR CARD PIN
Type the one-time PIN we send by SMS to your registered number, then tap Continue.
Entered the wrong code? You’ll see “Incorrect PIN” — re-enter it or request a new one.
04
CREATE AND CONFIRM YOUR PIN
Choose a 4-digit PIN for in-store purchases and ATM withdrawals. Avoid easy combinations like 1234 or 0000. Tap Continue, then re-enter the same PIN and tap Confirm.
If the two entries don’t match, you’ll see “Incorrect PIN” — re-enter to confirm.
05
YOU’RE READY TO PAY
You’ll see “PIN successfully created.” Your card is now active.
01
OPEN CARDS
Sign in to the Spendbase web app and open Cards.
02
SELECT YOUR PHYSICAL CARD
You’ll see “Your physical card has arrived — set your PIN to start using it.” Click Activate physical card.
03
VERIFY THE SMS PIN
We send a one-time PIN by SMS to the phone number ending in your registered digits. Enter it and click Verify PIN.
Didn’t get it? Click Resend.
04
SET A NEW PIN
Create a 4-digit PIN for in-store purchases and ATM withdrawals. Avoid easy combinations like 1234 or 0000. Click Set PIN.
05
YOUR CARD IS ACTIVE
You’ll see “Card activated. Ready for in-store and ATM use.”
You can change this PIN later anytime in Card details.
CHANGE YOUR PIN LATER
Your PIN isn’t locked in. To change it any time after activation:
- Open Cards and select your card.
- Go to Details → Change PIN.
- Enter and confirm your new 4-digit PIN.
KEEPING YOUR PIN SAFE
- Never share your PIN with anyone — Spendbase will never ask for it.
- Avoid obvious sequences (1234, 0000, birth years).
- Memorise it rather than writing it down.
PHYSICAL CARDQUESTIONS?
Find answers to frequently asked questions about your physical card.
NEED A HANDGETTING STARTED?
Contact the Spendbase support team.
